Privacy Policy for Raíz Futura Expediciones
At Raíz Futura Expediciones, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our site and services, including sustainable travel packages, cultural immersion tours, adventure expeditions, educational workshops, wellness retreats, custom group travel, digital detox programs, local culinary experiences, volunteer tourism coordination, and language learning holidays. By using our services, you consent to the data practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes your name, email address, postal address, phone number, date of birth, gender, nationality, and passport details (when required for international travel). Also medical details relevant for travel safety and dietary requirements.
- Payment Information: We collect details necessary to process payments for our services, such as credit card numbers or other financial account information. This data is handled by secure third-party payment processors.
- Travel Preferences and Feedback: Information about your travel history, preferences, interests, special requests (e.g., accommodation type, dietary needs), and feedback on our services.
- Communications: Records of your correspondence with us, including emails, chat transcripts, and phone calls.
- Technical Data: Information about your device and how you interact with our site, including IP address, browser type, operating system, pages viewed, access times, and referring website addresses. We use cookies and similar technologies for this purpose.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process your bookings and provide the requested travel and educational services.
- To communicate with you regarding your bookings, inquiries, and service updates.
- To personalize your experience and tailor our offerings to your preferences.
- To manage our relationship with you, including customer support and feedback.
- To improve our services, develop new programs, and enhance the functionality of our site.
- For internal record keeping, accounting, and legal compliance.
- To send promotional materials, special offers, and newsletters, provided you have opted in to receive them.
- To ensure the safety and security of our services and participants.
3. Disclosure of Your Information
We may share your information with trusted third parties under specific circumstances:
- Service Providers: We work with third-party vendors and partners who assist us in providing our services, such as airlines, hotels, local guides, transport companies, insurance providers, and payment processors. We only share necessary information for them to perform their functions.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
- Protection of Rights: We may disclose information if we believe it is necessary to protect the rights, property, or safety of Raíz Futura Expediciones, our customers, or others.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure networks, and regular security assessments. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Data Protection Rights (GDPR)
As an individual in the European Union, you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
6. Cookies
Our site uses cookies to enhance your browsing experience, analyze site traffic, and deliver personalized content. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our site.
7. Links to Other Websites
Our site may contain links to other websites of interest. Once you have used these links to leave our site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.
8. Changes to This Privacy Policy
Raíz Futura Expediciones may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Raíz Futura Expediciones
315 Calle de Toledo,
Floor 3,
28005 Madrid, Comunidad de Madrid,
Spain